Warranty & Returns

We offer a twelve month warranty against any manufacturing faults and defects. This does not include lens damage.

Following an inspection of components, frames will be repaired. There may be cases where a repair requires new components (which may be charged for) and other cases where repair is not possible- in which case a discount will be given off a replacement. Where frames can’t be repaired, they will be replaced. Repairs will be handled on a case by case basis.

We do offer free repairs for life! All you have to do is get them to our workshop in Woodstock, Cape Town, and we'll repair them and send back to you!

Begin your returns process by getting in touch through the contact page in our website or email ballo@ballo.co.za 

*proof of purchase required